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Software Implementation Manager*

Try new things. Influence processes. Do work you can be proud of.  Be a Software Implementation Manager at Fluid!

At Fluid we work to live, not live to work.  Taking risks and doing new things is core to what we do. We think great ideas can come from anyone, regardless of role or level. You are not defined by your job description. We are a team of generalists and value flexibility and adaptability. If you want to partner with high-profile brands and directly impact a product, then this is the place for you. Most importantly, if you believe that the people make a great company, then this is definitely the place for you!

The Job

You will be responsible for the customer implementations our software product, Fluid Configure. This is a great opportunity for someone who has experience leading eCommerce projects, is technically minded and is excited about the world of SaaS. You should be incredibly organized and thrive in high-energy environments.  Focus is on customer satisfaction and on-time project delivery.  You should have the ability to dive deep into a new product to learn it inside and out.  The clients will be based in the US as well as overseas.  You will need to manage a team across many time zones.

The Team

You will be working with a talented group of software implementation team - engineers, analysts etc.  Egos are not part of our culture. We support each other while having fun and getting $h*t done.  Individuals are self-motivated, proactive and action-based. We take pride in the work we do and the solutions we provide our customers.  We are designers who help our clients re-imagine the way people, brands and commerce mesh in the digital world.  You will help solve problems in creating the balance between designing a great design and groundbreaking work against usability. 

Fluid lets you express your creativity in our dynamic office.  It will be a place that challenges you to grow.  You’ll have colleagues who laugh easily and know how to have fun. We love what we do, and we’re looking for designers who are as passionate as we are.

About You

You are a type A who may or may not be borderline OCD.  You adore process and relish solving problems. You obsess until you understand your client's business problems and find a way to find to make things chugging along.  Best practices are core to your process but you're also able to roll your sleeves and go with the flow. You're able to hold your own even when sitting across the table from C level executives at a high-end luxury brand or geek out with architects at a technology start-up. You love a challenge from your team and your clients.


  • Lead customer implementations and function as the product expert
  • Project management (schedules, time tracking, clear communication, risk management, staffing, change orders and contracts)
  • Ensure client engagements are delivered in a manner which meets/exceeds client expectations – directly accountable for customer satisfaction
  • Work with and manage vendor and outsourced teams to ensure quality work and on time delivery
  • Collaborate with Engineering and Operations to identify enhancements and new features to speed and simplify the implementation process and improve the product as a whole
  • Participate in sales meetings and be seen as a credible, responsive implementation manager.
  • Contribute to process improvement and documentation updates to support training materials and client facing documentation
  • Be enthusiastic, client-facing, and willing to do what it takes to see through to client success
  • Thrive in a startup mentality with a "whatever it takes" approach to accomplishing goals


  • 4+ years in a Client Services role at an enterprise software company and/or a digital agency.
  • Experience delivering SaaS software, ideally in the eCommerce vertical
  • Project management experience with a proven track record of doing whatever it takes to make a project successful while building process to make it easier the next time around
  • Excellent client management instincts and abilities, strong written and verbal communications, executive level presence and experience in facilitation.
  • Basic knowledge of the e-commerce ecosystem
  • Demonstrated success in solving problems with creative solutions
  • Polished written and verbal communication skills with the ability to convey technical and functional details and processes in a simple and clear manner
  • Experience directly interacting both with internal and external clients
  • Experience managing vendor teams and outsourced resources
  • Excellent customer service skills with the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Broad experience and/or proven interest in merchandising for online retail and a solid understanding of the eCommerce ecosystem and social media space
  • BS/BA or equivalent experience
  • Up to 25% travel as needed (domestic/international)

Feeling Perky? ​

  • Competitive salaries
  • Flexible time off program
  • Flexible work schedule
  • Paid sick days
  • Medical, dental & vision insurance
  • Company paid life and disability insurance
  • Flexible spending accounts (health care & childcare)
  • 401k
  • Apple MacBooks
  • Employee discount program
  • Pre-tax commuter benefits
  • Company social
  • Company volunteer days
  • Much more..

About Fluid

Fluid delivers award-winning customized digital solutions by transforming global businesses through innovative customer experience. Our work for world-class customers like The North Face, Fender, Michael Kors, Puma, Vans and many others spans consumer experiences across the web, social and mobile. Brands and retailers tap our unique combination of strategic consulting, design, development services to delight and engage today’s digitally savvy consumers, while building engagement, increasing brand loyalty and driving conversions.

Fluid is based in both Oakland and New York. This position will be based in New York. 

How to Apply

Please submit your resume to  We will review submissions and contact you if there is a suitable match.


Fluid does not accept resumes from independent recruiters or persons other than the applicant via Fluid therefore does not recognize any claim for recruiting, referral or any other fees arising out of applicants engaged or hired by Fluid with respect to resumes received via By submitting a resume to Fluid via, you acknowledge that you are aware of Fluid’s policy and unconditionally waive any and all recruiting, referral or any other fees based on such submission.

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